Privacy policy

Privacy Policy

Overview

This Privacy Policy describes how Velvas Time Inc ("Company," "we," "us," "our"), trading as Veldora Store, collects, uses, and shares your personal information when you visit or make a purchase from veldorastore.com.

Personal Information We Collect

When you visit our website, we automatically gather certain details about your device, including your web browser type, IP address, time zone, and some of the cookies installed on your device. As you navigate the site, we also collect information about the individual pages or products you view, which websites or search terms directed you to our site, and how you interact with the site. We refer to this automatically-collected information as "Device Information."

When you make or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. We refer to this as "Order Information."

When we refer to "Personal Information" in this Privacy Policy, we are talking about both Device Information and Order Information.

How We Collect Your Data

We collect personal information through three primary methods:

  • Directly from you: When you place an order, create an account, subscribe to our email list, contact customer support, or fill out any forms on our website.
  • Automatically as you navigate our site: Through the use of cookies, log files, web beacons, pixels, and similar tracking technologies that collect Device Information as described above.
  • From third-party services: Including our e-commerce platform (Shopify), payment processors, analytics services (Google Analytics), and advertising platforms (Google Ads, Microsoft Advertising, Meta) that may share data with us to help operate and improve our services.

Types of Cookies We Use

  • 1. Essential Cookies: These cookies are necessary for the core operation of our website. They enable you to navigate the site and use features such as accessing secure areas and using the shopping cart. Without these cookies, the website cannot function properly.
  • 2. Performance and Analytics Cookies: These cookies collect anonymous, aggregated data about how visitors use our website — such as which pages are visited most often and whether visitors encounter errors. This helps us improve site performance and the overall user experience.
  • 3. Functional Cookies: These cookies remember choices you make on our site (such as your language, region, or login credentials) and provide enhanced, personalized features.
  • 4. Targeting and Advertising Cookies: These cookies track your browsing activity across websites to deliver advertisements relevant to your interests. They also help us measure advertising campaign effectiveness and limit how often you see a particular ad.
  • 5. Social Media Cookies: These cookies are placed by social media platforms (such as Facebook, Instagram, Pinterest, and Twitter) when you interact with our content or use sharing buttons on our site. They may track your browsing activity across other websites.
  • 6. Third-Party Cookies: In addition to the cookies we set directly, third-party services embedded on our site may place their own cookies. These include payment processors, analytics providers, and embedded content providers. We do not control these third-party cookies.
  • 7. Security Cookies: These cookies help detect fraudulent activity, protect against unauthorized access, and ensure the security of your data while using our site.
  • 8. Session Cookies: Temporary cookies that are created when you visit our site and deleted when you close your browser. They are essential for certain website features to function during your browsing session.
  • 9. Persistent Cookies: Unlike session cookies, persistent cookies remain on your device for a set period or until you manually delete them. They help us recognize you as a returning visitor and remember your preferences.

How to Manage Cookies

You have the right to accept or decline cookies. Most web browsers are set to accept cookies by default, but you can modify your browser settings to decline them. Here is how to manage cookies in common browsers:

  • Google Chrome: Settings > Privacy and Security > Cookies and other site data
  • Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Microsoft Edge: Settings > Cookies and site permissions

Please note that disabling certain cookies may impact the functionality of our website. For example, disabling essential cookies may prevent you from using the shopping cart or completing a purchase.

How Do We Use Your Personal Information?

We use your Order Information to fulfill orders placed through the site (including processing payment, arranging shipping, and providing order confirmations and updates). We also use Order Information to communicate with you, screen orders for potential fraud or risk, and — in line with your preferences — provide you with information or marketing communications relating to our products or services.

We use Device Information to help us screen for potential fraud and risk (particularly your IP address), and more broadly to improve and optimize our website by analyzing how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns.

Remarketing and Event Tracking

We use remarketing and event tracking technologies to serve targeted advertisements to visitors who have previously interacted with our website. These technologies allow us to display relevant ads on third-party websites and platforms, track conversions from our advertising campaigns, build audience segments for more effective targeting, and optimize our advertising spend. The following advertising platforms are used on veldorastore.com:

  • Google Ads: We use Google Ads remarketing to show targeted ads to visitors across the Google Display Network and Google Search. Google Ads conversion tracking helps us measure the effectiveness of our advertising campaigns.
  • Microsoft Advertising (Bing UET): We use the Bing Universal Event Tracking (UET) tag to track conversions, build remarketing audiences, and serve targeted advertisements across the Microsoft Advertising network, including Bing search results and partner sites.
  • Meta (Facebook Pixel): We use the Meta Pixel (formerly Facebook Pixel) to track visitor activity on our site, build custom audiences for ad targeting, and measure the performance of our advertising campaigns on Facebook and Instagram.

These platforms may use cookies, pixels, and similar technologies to collect data about your browsing behavior on our site and across other websites. This information is used to deliver personalized advertisements based on your interests.

Sharing Your Personal Information

We share your Personal Information with the following third-party service providers to help us operate our business:

  • Shopify: Our e-commerce platform that processes orders, payments, and stores customer data. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
  • Google Analytics and Google Ads: We use Google Analytics to understand how our customers use the site, and Google Ads for remarketing and conversion tracking.
  • Microsoft Advertising (Bing): We share data with Microsoft for conversion tracking and remarketing through the Bing UET tag.
  • Meta (Facebook/Instagram): We share data with Meta through the Facebook Pixel for ad targeting and conversion measurement.
  • Payment processors: Your payment information is shared with our PCI DSS compliant payment processors to complete transactions securely.
  • Shipping carriers: Your name, address, and order details are shared with shipping carriers (such as FedEx, UPS, and USPS) to fulfill and deliver your orders.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information, or to protect our rights.

Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. You can opt out of targeted advertising through the following platforms:

Data Storage and Security

Your personal data is stored securely through Shopify's data storage infrastructure and our databases. All data is protected by industry-standard encryption and security measures. Your information may be processed in jurisdictions outside of your home country, including the United States and Canada, where our service providers operate. We implement appropriate technical and organizational measures to safeguard your data in accordance with applicable data protection legislation.

Text Marketing Terms and Conditions

By opting in to text marketing communications, you authorize us to send text messages regarding your orders and promotional offers. Consent to receive text messages is not a condition of any purchase. You may opt out at any time by replying "STOP" to any message. Standard text messaging and data rates may apply.

Do Not Track

Please note that we do not alter our data collection and usage practices when we detect a Do Not Track signal from your browser.

Your Rights (For European Residents)

If you are a resident of the European Economic Area, you have certain rights under data protection legislation, including the right to access, correct, update, or request deletion of your personal information. You also have the right to object to the processing of your personal data, request that we restrict processing, and request data portability. Your information may be transferred outside of Europe, including to the United States and Canada.

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain your Order Information in our records unless and until you request that we erase this information. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday

Email: info@veldorastore.com (response within 12 hours during business days)

Phone: (530) 362-5826 (available 24/7)

Company name: Velvas Time Inc

Address: 4840 Maidu, Reno, NV 89523, United States

You can also contact us via our contact page by clicking here https://veldorastore.com/pages/contact-us